4 Jobs: Job Vacancies for Customer Support Positions
Customer Service (Sriracha) — JLPT N2 or aboveID:76148
30,000 THB ~ 60,000 THBChonburiJob Description
Key Responsibilities：1. Patient Support & Hospital Coordination- Accompany and assist patients throughout their hospital visits, from registration and consultation to payment and discharge procedures.- Provide personalized support and guidance to ensure a smooth and comfortable healthcare experience.- Serve as the primary point of contact for Japanese-speaking patients during their medical appointments.- Coordinate with hospital departments, doctors, nurses, and administrative staff to facilitate efficient patient care.2. Medical Interpretation Services- Provide accurate Japanese-Thai and/or Japanese-English interpretation during medical consultations, examinations, and treatments.- Facilitate clear communication between patients and healthcare professionals regarding medical conditions, treatment plans, and follow-up care.- Offer on-site interpretation support at hospitals and medical facilities as required.- Remain available for standby interpretation services and urgent patient support when necessary.3. Appointment Management & Medical Coordination- Handle medical appointment bookings and scheduling requests.- Arrange consultations with specialist physicians based on patients’ medical needs.- Coordinate referrals, hospital transfers, and second-opinion consultations.- Liaise closely with hospitals, clinics, specialists, and other healthcare institutions to ensure seamless patient care and treatment arrangements.4. Administrative & Data Management- Input and maintain patient medical information accurately within the company’s database system.- Manage and update patient records while ensuring confidentiality and compliance with data protection requirements.- Prepare, organize, and maintain medical and administrative documentation.- Utilize internal systems and databases in both English and Japanese.5. Customer Service & Communication- Respond to patient inquiries via telephone, email, and other communication channels.- Provide timely and professional assistance regarding medical services, appointments, and healthcare-related information.- Deliver exceptional customer service while maintaining empathy, professionalism, and confidentiality.- Build strong relationships with patients and healthcare providers to ensure high levels of customer satisfaction.
Benefit
- Social Security
- Medical Insurance(OPD 1,000THB / 30 times a year)
- Overtime payment
- Salary Increase 4%-6%
- Transportation Expense
- Travel Allowance
- Stand-by Allowance (ุ6,000THB per month)
- Holiday Hospital Desk Allowance: If assign to work at the hospital desk on a holiday, a daily allowance of THB 2,500 per day will be provided
- OthersService Reception HeadID:76104
30,000 THB ~ 40,000 THBSamutprakarnJob Description
- Supervise daily service operations and manage team performance efficiently- Coordinate between customers, technicians, service teams, spare parts, and related departments- Ensure service quality, repair standards, and vehicle delivery processes meet company expectations- Handle customer complaints and provide effective problem resolution- Drive service department sales and support long-term customer relationship development- Prepare KPI and management reports for leadership review
Benefit
- Social Security Fund
- Provident Fund
- Group Insurance
- Uniform
- incentive: As company criteriaCustomer Support ＆ Application EngineerID:75994
50,000 THB ~ 55,000 THBChonburiJob Description
- Capture and inspect customer product samples to verify whether defects can be identified through imaging.- Prepare verification result reports in Thai.- Provide explanations to customers and support activities toward order acquisition in Thai.- Handle customer support and communication in Thai after implementation.- Other duties as assigned
Benefit
Not Sure yet.
(Establishment of the Representative Office now they are considering benefit now)Customer Support (Sala Daeng)ID:75983
22,000 THB ~ 28,000 THBBTS (Silom Line), MRT LineJob Description
- Provide trial environments to prospective customers acquired by the sales team- Support customers in achieving their goals after the trial is provided- Join sales in large meetings and negotiate directly with customers when necessary- Provide inbound support- Fingerprint / Face scanner basic installation- Provide outbound support (work closely with customers to help them achieve their goals)- Test company's products, i.e. mobile application, payroll systems.
Benefit
<Allowance>
- Position allowance
- Language allowance (Japanese N2up)
- Transportation expenses (for visiting clients)
- OT *usually no overtime work needed
<Benefit>
- Social security
- 10 days will be granted after passing the 119-day probation period.
- perfect attendandce
→If there is no "late arrival," "early leave," or "sick leave" in a month, 500 THB will be given.
If continued for 2 months, 700 THB.
If continued for 3 months or more, 1,000 THB will be given each month.
<Bonus>
- Bonus in March *depends on performance (2025: Max 3 months)
- Salary adjustment 1-14% once a year
