5个职位: 招聘信息 客户支持
Customer Service Officer (Chonburi)ID:77445
20,000 THB ~ 30,000 THBChonburi工作内容
- สร้าง รักษา และพัฒนาความสัมพันธ์กับลูกค้าปัจจุบัน รวมถึงหาลูกค้าใหม่และ Potential Customers- บรรลุเป้าหมายจำนวนการโทรหาลูกค้า (Call Rate) ตามมาตรฐานที่กำหนดโดย Supervisor และ Manager- วางแผนการทำงานในแต่ละวัน เพื่อบริหารเวลาและเพิ่มประสิทธิภาพในการทำ Sales- ศึกษาและทำความเข้าใจธุรกิจ รวมถึงความต้องการของลูกค้า เพื่อให้สามารถนำเสนอสินค้าและบริการได้อย่างเหมาะสม- จัดเตรียม Presentation, Product Demonstration, Sales Proposal และรายงานสถานะการขายต่าง ๆ- ให้คำปรึกษาแก่ลูกค้า ดำเนินการรับและจัดการ Order รวมถึงดูแลเอกสารด้าน Logistics ระหว่างประเทศ- ประสานงานและติดตามกระบวนการจัดส่งสินค้าให้เป็นไปอย่างราบรื่นและตรงตามกำหนด- เจรจาเงื่อนไขทางธุรกิจกับลูกค้า และปิดการขาย- รับเรื่องและแก้ไขข้อร้องเรียนของลูกค้า เพื่อสร้างความพึงพอใจและรักษาความสัมพันธ์กับลูกค้า- ปฏิบัติงานอื่น ๆ ตามที่ได้รับมอบหมาย
福利制度
- Transportation/ Housing/ Foods allowance
- Diligence allowance
- Social security
- Uniform
- Group insurance (IPD)
- Annual health check-up
- Language allowance
- Annual leave 6 days
- BonusCustomer Service RepresentativeID:64389
28,000 THB ~ 35,000 THBBTS (Silom Line)工作内容
Responsibilities:• Provide Sales administration services & supports to Sales & customers.• Perform system-related work - SO entry, customer backlog review, forecast review, RMA, shipment release and inventory management. • Expedite the pull in / push out and cancellation base on customers requirement, vendor term and conditions for rescheduling.• Handle day-to-day customers’ enquiries / complaint and respond and action accordingly in order to meet customer satisfaction.• Communication closely with warehouse on shipment arrangement, SHC (Special Handling Code) and ad-hoc.• Work and co-ordinate with other departments and customers to ensure a smooth and effective operation with customer ‘s project progressive and demand trend. • Any other duties assigned by superiors.
福利制度
1. Twice per year incentive with target achievement. Incentive amount is depend on the achievement
2. Performance bonus
3. Transportation Allowance
4. Medical Allowance, Dental allowance
5. Accident and Lift Insurance
6. Start Vacancy Leave 12 days
7. Over Time allowance
8. Training
9. Company Trip
10. Birth day Leave
11. Staff Activities, New year party and etcOverseas Relocation Coordinator（JLPT N3 above)ID:77718
25,000 THB ~ 35,000 THBBTS (Sukhumvit Line)工作内容
- Visit clients' residences to conduct pre-move estimations and present company services.- Coordinate and manage moving, loading, and unloading schedules.- Provide on-site support on moving days, serving as the bridge between clients and field staff, and conduct final handover checks.- Engage in business development (cold calls, referrals, B2B sales during off-peak seasons).- Handle corporate client coordination.- Communicate and coordinate with the Japan HQ regarding overseas moves (Thailand to Japan / Japan to Thailand).- Verify customs clearance for shipments.
福利制度
・Social Security
・Medical insurance
・Bonus (Every December, avg. 1.5 months depending on company & individual performance)
・Annual Salary Increment (Every December)
・Annual Leave (6 days/year after probation up to the 3rd year, increasing by 1 day each year from the 4th year, up to 10 days)Customer Service ManagerID:76325
60,000 THB ~ 65,000 THBChonburi工作内容
- Develop and maintain strong relationships with existing and potential customers.- Identify new business opportunities and introduce new products to meet customer needs.- Handle customer inquiries, quotations, purchase orders, and related sales documentation.- Coordinate with internal departments such as R&D, QA, Production, and Logistics to ensure smooth project execution.- Support new product development and customer projects from inquiry to commercialization.- Resolve customer complaints and provide effective solutions to ensure customer satisfaction.- Monitor market trends, customer requirements, and business opportunities.- Prepare reports and updates for management and support departmental objectives.- Lead and coach customer service team members to achieve company goals.
福利制度
- Bonus
- Shuttle bus
- Transportation allowance
- Food allowance
- Cost of living
- Telephone allowance
- Life insurance
- Company outing
- Uniform
- Other benefitsOnline Sales Admin ManagerID:77322
40,000 THB ~ 60,000 THBTalingchan-Pinklao工作内容
1. Online Sales & Customer Service Team Management• Manage the Online Sales and Customer Service team, including Admin/Customer Service staff handling customers through online channels such as LINE OA, Facebook, Instagram, TikTok, and various chat platforms.• Plan and control team operations to ensure prompt customer responses and achieve sales targets.• Set individual and team sales targets and regularly monitor performance.• Coach team members on sales techniques, chat communication, promotional presentations, customer follow-up, and closing sales.• Monitor the quality of customer conversations and provide feedback to improve the conversion rate.2. Online Sales & Conversion• Develop sales-closing strategies through online channels, from lead generation through to booking appointments for services at the clinic.• Analyze the customer journey and identify opportunities to improve conversion at each stage.• Develop chat response guidelines, including opening, probing, recommendation, offering, closing, and follow-up techniques.• Create scripts and guidelines to help the team respond to customer inquiries and recommend appropriate treatments effectively.• Develop follow-up plans for customers who have made inquiries but have not yet made a decision, in order to increase sales opportunities.• Analyze the reasons for lost leads and use the findings to improve the sales process.• Coordinate with the Marketing team to analyze lead quality and optimize campaigns in line with sales targets.3. Customer Service• Manage the overall customer experience from the initial inquiry through to the customer's service appointment at the clinic.• Provide accurate information regarding services, promotions, pricing, and appointment procedures.• Handle customer complaints and dissatisfaction, coordinating with relevant teams to resolve issues appropriately.• Maintain service standards and ensure the team provides polite, prompt, and professional customer service.• Develop strategies to retain existing customers and encourage repeat purchases.4. Sales Performance & Data Analysis• Prepare and analyze Online Sales team performance reports on a daily, weekly, and monthly basis.• Analyze the sales funnel, including:o Number of Leadso Contact Rateo Response Rateo Conversion Rateo Booking Rateo Show-up Rateo Revenue• Analyze individual performance to identify top performers and areas requiring improvement.• Analyze lead sources and the effectiveness of each marketing campaign.• Use sales data and insights to develop strategies to increase sales and reduce Cost per Acquisition (CPA).
福利制度
- Social Security
- Group insurance (after 1 year of working)
- Special price for clinical service
- Massage once a quarter
- Bonus (average 1 month)
- Annual leave: 6 days/year (after probation)
- Birthday leave