Customer Service RepresentativeID:64389

28,000 THB ~ 35,000 THBBTS (Silom Line)11 days ago

Overview

  • Salary

    28,000 THB ~ 35,000 THB

  • Industry

    Trading(Electronics/Semiconductors)

  • Job Description

    Responsibilities:
    • Provide Sales administration services & supports to Sales & customers.
    • Perform system-related work - SO entry, customer backlog review, forecast review, RMA, shipment release and inventory management.
    • Expedite the pull in / push out and cancellation base on customers requirement, vendor term and conditions for rescheduling.
    • Handle day-to-day customers’ enquiries / complaint and respond and action accordingly in order to meet customer satisfaction.
    • Communication closely with warehouse on shipment arrangement, SHC (Special Handling Code) and ad-hoc.
    • Work and co-ordinate with other departments and customers to ensure a smooth and effective operation with customer ‘s project progressive and demand trend.
    • Any other duties assigned by superiors.

Qualifications

  • Requirement

    【Must】
    - Bachelor Degree
    - At least 2-3 years’ experience in Sales Coordination role in electronics/semiconductor industry
    - Experience in handling customer order with various manufacturers/maker
    - Able to handle huge order backlog 1000 – 2000 lines and communicate with customers
    - Excel skill for Vlook up or Xlook up , Pivot is required for daily working
    - Good command of English (Level 3 or above)

    【Advantage】
    - Strong problem-solving and decision-making skills to handle customer inquiries and resolve issues effectively

  • English Level

    Level 3 - Business Level

  • Other Language

    None

Additional Information

  • Benefit

    1. Twice per year incentive with target achievement. Incentive amount is depend on the achievement
    2. Performance bonus
    3. Transportation Allowance
    4. Medical Allowance, Dental allowance
    5. Accident and Lift Insurance
    6. Start Vacancy Leave 12 days
    7. Over Time allowance
    8. Training
    9. Company Trip
    10. Birth day Leave
    11. Staff Activities, New year party and etc

  • Working Hour

    09:00 ~ 17:30

  • Holiday

    - Weekends (Sat-Sun)
    - Public Holidays (Thailand)

  • Job Function