Job Description
- Communicate with customers and suppliers to accurately understand their requirements and availability.- Collaborate with relevant internal teams, including Accounting, to strengthen relationships.- Gather customers' production information (forecasts, future business plans, etc.).- Create and manage material balance sheets (stock on hand / to be ordered) together with the Sales Team.- Manage and control delivery schedules to meet customers' requests, coordinating with suppliers.- Manage and control purchase orders from customers and issue POs to suppliers.- Receive quotation requests from customers.- Request quotations from suppliers according to customers' specifications, together with the Sales Leader or Manager.- Prepare proposals for customers with material purchasing cost comparisons from various suppliers (together with the Sales Team).- Issue quotations together with the Sales Leader or Manager.- After issuing a quotation, communicate with the customer to identify any points for negotiation.- Assist the Sales Leader or Manager with clerical tasks such as document preparation, customer meetings, and other assigned duties.- Support the Sales Leader or Manager in managing customer and supplier relationships.- Primarily communicate with customer and supplier staff to obtain essential information.- Expand our business in the following areas:S: Services — good business communication and performanceD: Delivery — control with order handlingC: Cost — control for good cost performance and improved proposals to customers- Visit the customer contact person immediately after an NG (non-conformance) is found and report the damage.- Report to the supplier, together with the Sales Leader, if any material is non-conforming (NG).- Analyze the cause of non-conformance (NG) and develop an action plan with Sales Team members to prevent recurrence.- Collect and verify accurate information on claims or complaints (material and service).