Job Description
Position Objective To lead and oversee the Business Solution Department, driving revenue growth for Office Automation products (MFP, Copier, and Interactive Whiteboards, Etc.,). This role is responsible for integrating Sales, Marketing, Technical Service, and Service Administration to ensure operational excellence, market competitiveness, and superior customer satisfaction.[Job Responsibilities]1. Strategic Sales & Business DevelopmentDevelop and execute strategic sales plans to achieve annual revenue and profit targets.Manage B2B corporate accounts and government sectors, focusing on total office solutions.Analyze market trends and competitor activities to identify new business opportunities in the OA and IT sector.2. Marketing & Product ManagementOversee marketing initiatives to enhance brand positioning for MFPs and Interactive Display technologies.Collaborate with the marketing team on product launches, roadshows, and product demonstrations (Demos).Manage relationships with principal vendors and partners to ensure product alignment.3. Technical Service ManagementLead the Technician Service team to ensure all maintenance and repair tasks meet the Service Level Agreement (SLA).Optimize spare parts inventory management and consumable supplies to minimize machine downtime.Implement Preventive Maintenance (PM) programs to improve machine reliability and customer trust.4. Service Administration & OperationsSupervise the administration team in handling leasing contracts, maintenance agreements, and service billing.Monitor service reports and KPIs to evaluate the efficiency of the field service team.Act as the final escalation point for complex customer complaints or service issues.5. Leadership & People ManagementProvide leadership and direction to a multi-disciplinary team (Sales, Marketing, Service, and Admin).Conduct performance appraisals, coaching, and talent development programs for subordinates.Key Performance Indicators (KPIs)Sales Performance: Achievement of Revenue and Gross Profit targets.Service Excellence: Response Time and First-Fix Rate (FFR) within SLA.Customer Loyalty: Renewal rate of Maintenance Contracts and Customer Satisfaction Index (CSI).