Overview

• Salary

  30,000 THB ~ 60,000 THB

• Industry

  Medical, Insurance, Hospitality/Tourism&Leisure

• Job Description

  Key Responsibilities：
  1. Patient Support & Hospital Coordination
  - Accompany and assist patients throughout their hospital visits, from registration and consultation to payment and discharge procedures.
  - Provide personalized support and guidance to ensure a smooth and comfortable healthcare experience.
  - Serve as the primary point of contact for Japanese-speaking patients during their medical appointments.
  - Coordinate with hospital departments, doctors, nurses, and administrative staff to facilitate efficient patient care.
  
  2. Medical Interpretation Services
  - Provide accurate Japanese-Thai and/or Japanese-English interpretation during medical consultations, examinations, and treatments.
  - Facilitate clear communication between patients and healthcare professionals regarding medical conditions, treatment plans, and follow-up care.
  - Offer on-site interpretation support at hospitals and medical facilities as required.
  - Remain available for standby interpretation services and urgent patient support when necessary.
  
  3. Appointment Management & Medical Coordination
  - Handle medical appointment bookings and scheduling requests.
  - Arrange consultations with specialist physicians based on patients’ medical needs.
  - Coordinate referrals, hospital transfers, and second-opinion consultations.
  - Liaise closely with hospitals, clinics, specialists, and other healthcare institutions to ensure seamless patient care and treatment arrangements.
  
  4. Administrative & Data Management
  - Input and maintain patient medical information accurately within the company’s database system.
  - Manage and update patient records while ensuring confidentiality and compliance with data protection requirements.
  - Prepare, organize, and maintain medical and administrative documentation.
  - Utilize internal systems and databases in both English and Japanese.
  
  5. Customer Service & Communication
  - Respond to patient inquiries via telephone, email, and other communication channels.
  - Provide timely and professional assistance regarding medical services, appointments, and healthcare-related information.
  - Deliver exceptional customer service while maintaining empathy, professionalism, and confidentiality.
  - Build strong relationships with patients and healthcare providers to ensure high levels of customer satisfaction.