Customer Success Consultant (BTS Sala Deang)ID:74492
30,000 THB ~ 60,000 THBBTS (Silom Line)1 day agoOverview
Salary
30,000 THB ~ 60,000 THB
Industry
Software
Job Description
[Job summary]
- Empower clients to maximize the potential of Cloud platform through engaging training sessions and creative usage recommendations
- Provide top-notch customer support in Thai and English across various channels (onsite meeting, online meeting, email, phone, LINE, etc)
- Drive customer satisfaction and success through proactive follow-ups and consultations
- Contribute to the continuous improvement of our support materials and product localization
- Train users how to use the app & recommend usage ideas (Online & On-site)
- Follow-up & provide consulting support to ensure successful usage
- Continuously create & update support materials
- Translation for any announcement, language in the app etc.
Qualifications
Requirement
[Must]
- Bachelor's degree in any filed
- Excellent communication skills in Thai and English
- 2-3 years of experience in customer success, sales, or support roles
- Familiarity with SaaS or technology-related fields (a plus)
[Advantage]
- Having experience in the SaaS/Technology-related fields
- Having experience of studying abroad in an English-speaking country
- Having knowledge of Japanese language (JLPT N3)English Level
Level 3 - Business Level
Other Language
None
Additional Information
Benefit
- Transportation expenses(After Probation)
- Flexible Work Hours (After probation) 8 hours per day and start working not exceeding at 11:00 regardless of the determination
- Book purchase aid：up to 1,000THB / month
- Business seminar
- Medical purchase aid：up to 2,000THB / month
- Health examination：once a year
- Annual leave10 days per year.
<Bonus>
- None. That depends on how much effort put in.Working Hour
9:00 ~ 18:00
Holiday
- Saturday
- Sunday
- National HolidayJob Function
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