Service Support EngineerID:73752

30,000 THB ~ 60,000 THBSaphan Sung28 days ago

Overview

  • Salary

    30,000 THB ~ 60,000 THB

  • Industry

    Machinery/Heavy Machine, Manufacturing(Other), Manufacturing(Chemicals/Materials), Manufacturing(Machinery), Manufacturing(Automotive)

  • Job Description

    - Provide daily customer service support and handle administrative tasks for the engineering department.
    - Communicate with customers via phone, email, and CRM tools to ensure smooth service operations.
    - Process service job sheets, update job status in CRM, and schedule engineers based on service plans and quotations.
    - Prepare quotations for repairs or spare part requests; coordinate with engineers to identify the correct parts.
    - Collaborate closely with the sales team to ensure timely handling and closure of service cases.
    - Accurately record case details and customer information in the system for tracking and reporting.
    - Submit and follow up on warranty claims with machine principals.
    - Occasionally travel to provide on-site support when required.

Qualifications

  • Requirement

    - Bachelor’s degree in Engineering or a related field.
    - At least 2 years of experience in plastic injection molding or in a supervisor-level role.
    - Good command of Japanese (spoken and written).
    - Proficient in Microsoft Office (Excel, PowerPoint, Word).
    - Customer-focused, polite, with strong problem-solving and communication skills.
    - Proactive, detail-oriented, and willing to travel for service assignments.

  • English Level

    Level 4 - Conversational Level

  • Other Language

    Japanese

Additional Information

  • Benefit

    - Social security
    - Health insurance
    - Annual health check-up
    - Provident fund
    - Annual salary adjustment
    - Annual bonus and performance-based bonus

  • Working Hour

    8.00 AM ~ 5.00 PM

  • Holiday

    Sat - Sun

  • Job Function