工作内容
- Perform installation, setup, and configuration of hardware such as x86-based servers, SAN and NAS storage systems, SAN switches (Fiber Channel and iSCSI), tape drives and tape libraries, LAN switches (Layer 2 and Layer 3), desktop computer and notebooks. (Especially for network knowledge is preferable)- Perform installation, setup, and configuration of server and desktop operating systems, such as Microsoft Windows Server 2016 and newer, Microsoft Windows 7 and newer, standard applications on desktops such as Microsoft Office, email clients, antivirus clients, etc.- Upgrade hardware components such as hard disks, memory, I/O adapters in servers and storage systems.- Upgrade Operating Systems and install patches.- Perform installation, setup, and configuration of data backup / restore solutions such as Symantec Backup Exec / NetBackup, and able to provide advice to customers on backup policies.- To find out and understand the detail requirements of configuration settings from customers before installation and configuration starts.- To coordinate and manage the progress of the installation and implementation of projects.- Produce full documentation of systems setup and configuration upon completion of job / project.- Provide on-site and remote support to customers to solve technical problems on products and solutions we sold to customers.- Provide daily, weekly, and monthly status report and updates to customer and manager / superior on job and project.- Always seek opportunities to pick up skills in products outside of main focus.- Works as a team with other solution teams to ensure customer focus.- Works as a team with other solution teams to ensure integrity of the entire technical team.- Assist other team members in projects and technical issues that require skills and knowledge that acquired from previous jobs and experience, such as networking, network security, etc.- Meet KPI’s set for technical support.- Any other duties or assignment as and when assigned by the management from time to time.