Customer Service Operations (Air+Ocean)ID:71569

40,000 THB ~ 55,000 THBBTS (Silom Line)约9小时 ago

概述

  • 薪资

    40,000 THB ~ 55,000 THB

  • 产业类别

    Logistics

  • 工作内容

    1.Customer Support
    -Serve as the primary point of contact for customer inquiries and shipments, ensuring quick and effective responses for high customer satisfaction.

    2.Shipment Coordination
    -Manage logistics for air and ocean shipments, including booking, tracking, and documentation.
    Collaborate with carriers, customs brokers, and stakeholders to ensure timely deliveries.

    3Problem Solving
    -Identify and resolve shipping issues, proactively communicating any delays or changes to customers.
    -Use critical thinking to address customer needs effectively.

    4.Documentation and Compliance
    -Prepare and manage all shipping documentation, ensuring compliance with international regulations and company policies.
    -Maintain accurate records of transactions and communications.

    5.Collaboration
    -Work closely with internal teams to enhance customer experience and assist in operational improvements.

    6.Performance Tracking
    -Monitor customer feedback and service metrics to support continuous improvement in processes and procedures.

资格

  • 应征条件

    【Must】
    - Degree in Logistics, or a related field preferred.
    - Minimum of 3 years of experience in freight forwarding operation.
    - Strong master of freight forwarding operations, ocean and air documentation, regulations, and industry practices.
    - Excellent communication skills, both verbal and written, with a strong customer service orientation.
    - Detail-oriented with strong organizational and multitasking abilities.

  • 英文

    Level 3 - Business Level

  • 其他语言

    English

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