Customer Service Operations (Air+Ocean)รหัส:71569
40,000 THB ~ 55,000 THBBTS (Silom Line)ประมาณ 9 ชั่วโมง ที่ผ่านมาภาพรวม
รายได้ต่อเดือน
40,000 THB ~ 55,000 THB
ประเภทธุรกิจ
Logistics
รายละเอียด
1.Customer Support
-Serve as the primary point of contact for customer inquiries and shipments, ensuring quick and effective responses for high customer satisfaction.
2.Shipment Coordination
-Manage logistics for air and ocean shipments, including booking, tracking, and documentation.
Collaborate with carriers, customs brokers, and stakeholders to ensure timely deliveries.
3Problem Solving
-Identify and resolve shipping issues, proactively communicating any delays or changes to customers.
-Use critical thinking to address customer needs effectively.
4.Documentation and Compliance
-Prepare and manage all shipping documentation, ensuring compliance with international regulations and company policies.
-Maintain accurate records of transactions and communications.
5.Collaboration
-Work closely with internal teams to enhance customer experience and assist in operational improvements.
6.Performance Tracking
-Monitor customer feedback and service metrics to support continuous improvement in processes and procedures.
คุณสมบัติ
คุณสมบัติ
【Must】
- Degree in Logistics, or a related field preferred.
- Minimum of 3 years of experience in freight forwarding operation.
- Strong master of freight forwarding operations, ocean and air documentation, regulations, and industry practices.
- Excellent communication skills, both verbal and written, with a strong customer service orientation.
- Detail-oriented with strong organizational and multitasking abilities.ความสามารถทางภาษาอังกฤษ
Level 3 - Business Level
ความสามารถทางภาษา (อื่นๆ)
English
ข้อมูลเพิ่มเติม
สวัสดิการ
-SSO
-Annual Leave 10 days
-Bonus
- Other by company rules.เวลาทำงาน
08.30 ~ 17.30
วันหยุด
Sat & Sun
ประเภทงาน
กรุณาลงชื่อเข้าใช้