概要

• 給与

  150,000 THB ~ 200,000 THB

• 業界

  Medical

• 仕事内容

  Responsibilities:
  
  1. Operations Strategy & Execution
  • Develop and execute operational strategies aligned with company growth objectives
  • Lead day-to-day operations across all branches and support functions
  • Build scalable operational frameworks to support expansion
  • Drive operational excellence and execution consistency organization-wide
  • Monitor branch operational performance and implement corrective actions
  2. SOP & Operational System Management
  • Design, standardize, and continuously improve SOPs across all functions
  • Establish SOP governance framework and operational compliance standards
  • Ensure all branches execute operations according to standardized workflows
  • Develop operational manuals, workflows, service protocols, and process documentation
  • Lead SOP audits and operational quality reviews
  • Create operational playbooks for new branch openings and business expansion
  3. Process Improvement & Productivity Optimization
  • Analyze operational bottlenecks and improve workflow efficiency
  • Lead continuous improvement initiatives
  • Implement operational KPIs and dashboard reporting systems
  • Optimize manpower utilization, scheduling, and operational costs
  • Improve productivity while maintaining premium service standards
  4. Customer Experience & Service Excellence
  • Ensure consistent premium customer experience across all branches
  • Standardize customer service processes and recovery procedures
  • Partner with Customer Experience and Marketing teams to improve customer satisfaction
  • Monitor customer feedback, complaints, and operational service quality
  5. Quality Assurance & Compliance
  • Ensure operational compliance with company policies, legal requirements, and industry standards
  • Establish operational risk management and quality control systems
  • Partner with HR and Academy teams to ensure operational capability standards
  • Monitor operational safety, hygiene, and service quality standards
  6. Leadership & Cross-Functional Collaboration
  • Lead and develop Operations Managers, Branch Managers, and operational support teams
  • Foster high-performance culture and operational accountability
  • Collaborate closely with:
  o HR
  o Finance
  o Marketing
  o Clinical/Dental teams
  • Support leadership decision-making through operational insights and analytics