Overview

• Salary

  60,000 THB ~ 80,000 THB

• Industry

  Trading(Other), Trading(Automotive)

• Job Description

  • Handles customer enquiries and provides technical advice regarding self-clinching fastener applications.
  • Answers enquiries pertaining to declarations on raw materials according to various compliance requirements, e.g., RoHS, REACH, and Conflict Minerals statements.
  • Recommends and designs special products and/or recommends fastener solutions that meet customers' requirements.
  • Responsible for documenting activities related to product design and any critical contacts or meeting excerpts in a CRM platform.
  • Participates in and coordinates customer sample testing with the factory team and provides reports according to customer requirements and expectations.
  • Reviews engineering drawings and liaises with customers for clarifications as needed.
  • Updates cross-references of customer part numbers or competitor part numbers against the company's on a shared platform.
  • Distributes and follows up on New Product Bulletins to customers and distributors for product awareness; reviews technical inaccuracies and suggests improvements to the corporate marketing team.
  • Travels to customer premises or participates via online meetings to address technical complaints or application discussions.
  • Supports the Sales team and regional Field Applications Engineers on technical matters.
  • Provides or supports training of new hires within the company or distribution network.
  • Plans mini roadshows at customer premises to display self-clinching fastener products and application solutions to attract customer interest.
  • Assists the Sales and Marketing teams in planning and setting up exhibitions in respective regions.
  • Attends frequent internal online meetings on subjects such as market segment updates and new product introductions. After-hours participation may be required due to global regional involvement.
  
  Quality (First Responder)
  • Coordinates all QA activities (RMA, corrective reports, sorting, expenditures) with customers and factories in assigned territories.
  • Liaises with customers on quality issues as the first level of response. Where viable, visits customer sites to help resolve issues.
  • Recommends purchases of equipment for the Field Applications department to improve capabilities.
  • Participates in ISO 9001:2015 system refreshes and updates relevant written processes and procedures.
  • Coordinates and submits IMDS and MSDS documents with customers and manufacturing sites.
  • Liaises on and submits product qualification documents requested by customers, e.g., PPAP from manufacturing sites.
  • Prepares and compiles Excel data or PowerPoint presentations related to regional quality issues for weekly, monthly, quarterly, or yearly management review as required.