Overview

• Salary

  70,000 THB ~ 100,000 THB

• Industry

  Trading(Machinery)

• Job Description

  - Lead and manage the service team, including planning, scheduling, and monitoring field service activities.
  - Ensure high-quality installation, maintenance, troubleshooting, and repair of injection moulding machines and automation systems.
  - Act as the main contact point for customers regarding technical support and service solutions.
  - Develop and implement service strategies to increase customer satisfaction and retention.
  - Monitor and manage service KPIs, budgets, and operational efficiency.
  - Provide technical training and mentoring for service engineers.
  - Work closely with sales and project teams to support customer projects and service contracts.
  - Handle escalation of critical service issues and ensure timely resolution.
  - Ensure compliance with company standards, safety regulations, and quality procedures.