Service ManagerID:73505

70,000 THB ~ 100,000 THBSuan Luang20 days ago

Overview

  • Salary

    70,000 THB ~ 100,000 THB

  • Industry

    Trading(Machinery)

  • Job Description

    - Lead and manage the service team, including planning, scheduling, and monitoring field service activities.
    - Ensure high-quality installation, maintenance, troubleshooting, and repair of injection moulding machines and automation systems.
    - Act as the main contact point for customers regarding technical support and service solutions.
    - Develop and implement service strategies to increase customer satisfaction and retention.
    - Monitor and manage service KPIs, budgets, and operational efficiency.
    - Provide technical training and mentoring for service engineers.
    - Work closely with sales and project teams to support customer projects and service contracts.
    - Handle escalation of critical service issues and ensure timely resolution.
    - Ensure compliance with company standards, safety regulations, and quality procedures.

Qualifications

  • Requirement

    [Must]
    - Bachelor’s degree in Mechanical, Electrical, Mechatronics, or related engineering field.
    - Proven experience (8+ years) in service management, preferably in the industrial machinery or injection moulding industry.
    - Good command of English (spoken and written).
    - Willingness to travel domestically and internationally as required.

  • English Level

    Level 3 - Business Level

  • Other Language

    Chinese

Additional Information

  • Benefit

    .

  • Working Hour

    8.30 8:30 ~ 17:30

  • Holiday

    Annual Leave 7-14 days

  • Job Function