概要

• 給与

  90,000 THB ~ 95,000 THB

• 業界

  Machinery/Heavy Machine, Agriculture, Trading(Machinery), Manufacturing(Other)

• 仕事内容

  Job Function:
  After-Sales Service, Technical Support, Service Planning, Dealer Support, Quality Improvement, and Team Management
  
  Job Summary:
  Manage the Service Department, including the Service Section and Service Planning Section. This position is responsible for technical service operations, dealer and customer support, service planning, quality improvement, and team development.
  
  Job Description:
  • Manage and supervise the Service Section and Service Planning Section.
  • Plan and control daily after-sales service operations.
  • Provide technical support to dealers, customers, and internal departments.
  • Manage field service, repair, maintenance, product inspection, technical problem-solving.
  • Coordinate with domestic/ overseas suppliers regarding product quality and technical issues.
  • Analyze product problems and customer complaints and implement corrective and preventive actions.
  • Support dealers through technical advice, service training, and service process improvement.
  • Establish and monitor departmental targets, service performance, and work progress.
  • Develop and supervise service staff, mechanics, and office staff.
  • Improve service procedures, work efficiency, quality, and customer satisfaction.
  • Prepare reports and provide updates to management.
  • Perform other duties as assigned.