Overview

• Salary

  100,000 THB ~ 120,000 THB

• Industry

  Education

• Job Description

  Business: Education
  Location: Bangkok and metropolitan (branches)
  
  Key Responsibilities:
  
  - Teaching Quality: Establish and maintain teaching standards through observations, audits, quality scorecards, and continuous improvement initiatives.
  - Customer Experience: Drive consistent service standards across all centers, including onboarding, parent communication, complaint resolution, and customer satisfaction.
  - Operations Excellence: Standardize SOPs, ensure operational readiness, and maintain compliance, staffing, scheduling, and facility standards across all branches.
  - People Development: Coach branch managers and center teams, lead onboarding and training programs, and build capability pipelines for operational roles.
  - Performance Management: Monitor KPIs covering quality, retention, customer satisfaction, operational excellence, and branch performance; provide data-driven insights and recommendations to the MD while partnering with the Commercial team to improve business results.