Customer service and Sales supportID:74625

35,000 THB ~ 50,000 THBBTS (Sukhumvit Line)5 days ago

Overview

  • Salary

    35,000 THB ~ 50,000 THB

  • Industry

    Manufacturing(Electronics/Semiconductors)

  • Job Description

    1. Customer Communication & Coordination
    • Act as the main contact point between customers, factories, sales teams, and suppliers
    • Handle customer inquiries regarding products, pricing, lead time, and order status
    2. Order Management
    • Receive and review Purchase Orders (PO) for part number, specification, price, and quantity accuracy
    • Create and manage Sales Orders in ERP systems (e.g. SAP, Oracle)
    • Monitor order status from order entry to shipment
    3. Delivery & Schedule Control
    • Coordinate with Planning and Production teams to ensure on-time delivery
    • Inform customers of any changes such as delays, pull-in, or push-out requests
    • Coordinate logistics and shipping documents (Invoice, Packing List, etc.)
    4. Pricing & Documentation
    • Support customer-required documents such as survey and compliance documents
    5. Sales Support
    • Support Sales teams in forecast management, volume tracking, and new project follow-up
    • Coordinate prototype, sample, trial, and mass production activities
    • Support customer relationship management and long-term cooperation
    6. Internal Communication & Reporting
    • Prepare reports such as AR, backlog, and delivery status
    • Ensure smooth cross-functional communication (Sales, Factory, Logistics)
    7. Payment Handling/AR
    • Check the payments detail with customers once a time
    • Check debit note/ credit note within 3 days after communication
    • No overdue issue

Qualifications

  • Requirement

    • 3- 5 years’ experience of customer service and sales support.
    • English business level (written, reading, speaking) is a must, Japanese, Chinese langue will be advantage.
    • Good understanding of electronic components such as PCBs, ICs, connectors, and modules is an advantage
    • Excellent coordination, problem-solving, and time management skills
    • High attention to detail with strong accuracy in documentation and data handling

  • English Level

    Level 3 - Business Level

  • Other Language

    Chinese, Japanese

Additional Information

  • Benefit

    • Provident Fund 5% (after probation period)
    • Performance-based bonus (equivalent to 2–3 months’ salary / Prorate and pay on Apr )
    • Annual salary increase of 1–5%, based on performance
    • Annual leave starting at 10 days, up to a maximum of 20 days (after probation period / Prorate)
    • Company outings and team activities
    • Health / Accident insurance / Dental 2,000 THB (after probation period)

  • Working Hour

    8:00 ~ 17:00

  • Holiday

    Sat-Sun

  • Job Function

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