Overview

• Salary

  30,000 THB ~ 50,000 THB

• Industry

  Software

• Job Description

  - Providing software application support by system monitoring and troubleshooting under the supervision of Service Manager and through coordination with the client service team and company technical team.
  - Maintain the service quality and SLA with customers.
  - Resolve and/or escalate tickets and incidents
  - Perform analysis on software application functionality and suggest improvements by consulting with the technical team and users
  - Maintain strong working relationships with client users and show a high level of responsiveness
  - While working on client environments, strongly maintain all customers’ security compliance
  - Educate and train end-users on application usage, particularly explaining newly developed functionalities
  - Managing code migration across environments to ensure continued and synchronized functionality
  - Keeping a record of configuration changes and scheduling application updates
  - Documenting processes and monitoring application performance metrics