Customer Service Representative [N2, Contract] *HybridID:66580
35,000 THB ~ 40,000 THBAll Airport Link Lines2 months agoOverview
Salary
35,000 THB ~ 40,000 THB
Industry
Trading(Machinery), Trading(Automotive)
Job Description
- Provide quality customer service, including interacting with customers, answering customer inquiries, and effectively handling customer complaints.
- Primary contact for external & internal customers to process, enter, maintain, and provide status of all standard and special orders.
- Quote all established standard or contract pricing and modified tools.
- Provide basic technical support and recommend products for customer applications.
- Consistently communicate with internal sales personnel as well as the Customer Service Manager regarding any customer sensitive issues.
- Meet established departmental KPI’s
- Support AR by investigating disputed payments and process credit memos as needed.
- Resolve quote or purchase order discrepancies for all customer orders.
- Process routine returns, quality returns and annual stock returns.
- Monitor one or more Key Accounts; proactive notification of late orders, issuing credits and/or RMA’s, filing customer complaints, track shipments, run open order reports as needed.
- Respond promptly to customer needs; solicit customer feedback to improve service, manage difficult or emotional customer situations.
- Maintain departmental processes in accordance with other affected facilities and departments.
- Attend in-house and/or outside training classes to enhance and upgrade skills as required.
Perform other duties as assigned.
- Perform additional assigned duties as needed.
Qualifications
Requirement
[Must]
- Bachelors degree in any fields
- N2 up Japanese and good command of English level 4 up
- At least 1 year of customer service experience and for local & international sales
- Microsoft Office suite and experienced with ERP systems
[Advantage]
- Product knowledge and industry experience with metal cutting tools
- Experience with SAPEnglish Level
Level 4 - Conversational Level
Other Language
English, Japanese
Additional Information
Benefit
- Social security
- Annual leave: 10 days
- Others to be confirmed after the interviewWorking Hour
08:30 ~ 17:30
Holiday
- Weekends (Sat-Sun)
- Public Holidays (Thailand)Job Function
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