概要

• 給与

  40,000 THB ~ 50,000 THB

• 業界

  Other

• 仕事内容

  Reservation Operations & Guest Engagement
  - Manage daily operations of the reservations department, ensuring prompt and accurate handling of all inquiries, bookings, and cancellations.
  - Supervise and support reservation agents to maintain high productivity and service standards.
  - Ensure accurate input and updating of guest data in the PMS.
  - Monitor room availability and coordinate with the Front Office, BD team (including revenue) on overbooking strategy and allotment management.
  - Manage all individual and group reservations, ensuring accuracy, clarity, and alignment with guest expectations.
  - Lead and train a small team of reservation agents with an emphasis on heartfelt, high-touch service.
  - Ensure prompt, professional, and warm responses to all inquiries via phone, email, messaging platforms (Facebook, line official, WhatsApp), OTAs inbox
  - Handle special requests, VIP arrangements, and return guest preferences with care and discretion.
  - Coordinate closely with Front Office and Guest Relations to ensure seamless pre-arrival planning.
  - Manage inventory through Opera Cloud and Siteminder and other extranets as required.
  
  Revenue & Booking Channel Management
  - Collaborate with the General Manager/BD and Revenue to optimize room inventory, occupancy, allotment, stop sales and yield.
  - Monitor booking trends, lead times, and cancellations to inform tactical strategies.
  - Together with GM/BD and revenue, maintain rate parity across all distribution channels including OTAs, direct bookings, and partnerships.
  - Manage stop-sell, blackout dates, and rate code set-ups in the PMS (commanche) and Channel Manager.
  System & Data Accuracy
  - Ensure all bookings are correctly loaded into the PMS system including special offers and package details, breakdown and rate code.
  - Keep OTA extranets, the booking engine, and website updated and accurate.
  - Accurately collect payment based on terms and condition, cancellation policy of booking.
  - Prepare daily pickup reports, forecast updates, VIP arrivals, entered on and revenue summaries for GM/BD.
  
  Collaboration & Communication
  - Support sales and marketing campaigns by creating availability, tracking conversion, and handling lead generation.
  - Report and provide insights into guest behaviors, booking preferences, and market shifts.
  - Attend revenue, operations, and sales meetings if required as a key representative of the reservations department.