概要

• 給与

  40,000 THB ~ 55,000 THB

• 業界

  Logistics

• 仕事内容

  - Control and develop the Air Export Customer Service team to ensure efficient operations that align with customer requirements and company policies
  - Provide guidance and on-the-job training to enhance staff skills and abilities
  - Monitor and follow up with the team to ensure they understand their tasks and can complete them accurately
  - Support and advise the team in solving work-related issues and process challenges
  - Minimize unnecessary expenses or costs caused by human errors
  - Support the CS Manager in analyzing problems and improving the team’s performance to reduce incidents and CCNs (Customer Complaint Notifications)
  - Allocate tasks within the team based on the business type, service scopte and clearly explain work procedures to avoid mistakes
  - Conduct root cause analysis and develop action plans to resolve issues effectively
  - Prepare reports on incidents, accidents, and corrective measures (Incident/Accident/8D Reports)
  - Review and verify shipment data, including Daily Shipment Prompt Reports and Profit & Loss Reports
  - Motivate and guide the CS team to increase revenue and profitability through effective strategies