Customer Experience ExecutiveID:74120

25,000 THB ~ 30,000 THBBTS (Sukhumvit Line)12 days ago

Overview

  • Salary

    25,000 THB ~ 30,000 THB

  • Industry

    Web Service

  • Job Description

    - Upload and optimize product listings and content across marketplaces.
    - Handle customer inquiries and feedback via chat, call, and online platforms.
    - Monitor service scores and maintain official store standards.
    - Develop response templates, FAQs, and SOPs for common issues.
    - Supervise and train part-time CS staff, ensuring quality communication.
    - Manage customer databases and segmentation for marketing campaigns.
    - Support loyalty program setup and VIP privilege creation.
    - Provide monthly customer insights to improve overall experience.

Qualifications

  • Requirement

    【Must】
    - Bachelor’s degree in related field.
    - 2–3 years of experience in Customer Service or a similar role.
    - E-commerce experience (Shopee/Lazada/Tiktok/FB/IG).
    - Good command of English (basic communication).
    - Proficient in Excel/Google Sheets (formulas, pivot tables).
    - Able to multitask and work efficiently in a startup environment

  • English Level

    Level 4 - Conversational Level

  • Other Language

    None

Additional Information

  • Benefit

    Benefit after probation :
    Annual leave 10 days
    Annual salary 10% (depend on staff performance and company performance)
    Group health insurance
    Health benefit THB8,000 per year
    Training benefit THB6,000 per year

  • Working Hour

    9.30 ~ 18.30

  • Holiday

    Sat - Sun

  • Job Function

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