Overview

• Salary

  35,000 THB ~ 50,000 THB

• Industry

  Manufacturing(Other)

• Job Description

  - Retrieve customer orders from the customer emails or web portals.
  - Verify that customers’ purchase orders are tally with quotation generated by Sales.
  - Attend to any discrepancies / deviations / concerns pertaining to customer Purchase Order.
  - Ensure customers’ orders meet existing internal business model, product MOQs, delivery cost, material MOQ and etc.
  - Process Sales orders, check stock availability via the SAP system, and liaise with production planner or purchaser to derive delivery dates.
  - Provide order acknowledgement to customers and advise delivery date to customers within the targeted timeframe.
  - Follow up on customer orders and update customer of order status as and when necessary.
  - Expedite delivery when the need arises.
  - Manage / liaise first level issues / enquiries (partial deliveries, lead time etc.) with customers.
  - Attend to inquiries, claims, complaints / feedback and return goods from customers through phone calls / emails.
  - Monitor customer’s hub inventory and replenish stock when necessary for all consignment shipments.
  - Reconcile customer’s hub inventory against BRADY system during month end and bill customers.
  - Manage customer forecast and update in SAP system if necessary.
  - Follow-up with credit and collection (C&C) department for credit hold release for customers’ orders.
  - Assist C&C in resolving payment / collection issues by working closely with the customers.
  - Maintain proper customer purchase order records.
  - Participate in Continuous Improvements and Kaizen initiatives.
  - Prepare & generate relevant reports for key performance monitoring purposes.
  - The above responsibilities are not exhaustive and other related duties may be added from time to time.