Overview

• Salary

  55,000 THB ~ 70,000 THB

• Industry

  Trading(Automotive), Trading(Electronics/Semiconductors)

• Job Description

  [Purpose of Position]
  The Assistant Manager or Account Manager, Automotive supports the Operations Department and the Sales Department by coordinating and following up all quality claims and issues reported to both departments. He or she acts as the first line of support in the Quality Department. By technical analysis in collaboration with the customer and supplier he or she coordinates the process of issue analysis, solution finding and communicating with all parties in order to close the claim quickly ensuring the satisfaction of all involved parties.
  
  [Responsibly]
  • Quality Claim Acceptance
  - Accept quality claims (item related and delivery related) by acknowledgement and registration according to the standard procedures common in the automotive industry.
  - Keep all parties involved and informed about all steps and developments during the quality claim handling.
  - Organize and maintain proper trace back methods and procedures in order to be able to provide all relevant information about the history and origin of the product, the supplier, production facility and all relevant technical information that can help solving the quality claim.
  
  • Issue Analysis (item related claim)
  - Conduct first line analysis in order to determine if the quality claim can be closed without escalation to external parties. In this case communicate the solution with the customer and follow up until the case is fully closed.
  
  • Issue Analysis (delivery related claim)
  - Conduct first line analysis in order to determine if the quality claim (delivery related) can be closed in collaboration with the warehouse, forwarder or supplier by fixing the packaging or replacing the damaged item with a new one.
  - Organize or help organize the actions necessary in order to quickly solve the quality claim by communicating with all responsible and supporting parties, by instructing them, while keeping the customer closely informed about the upcoming solution and timing.
  
  • Control Quality Documentation
  - Collect and organize all quality related documentation (which the customer needs) like PPAP, specifications, drawings, IMDS, PSW and more.
  - Make sure that the documents can be provided timely upon request by a business partner.
  
  • ISO 9001 Support
  - Assist the Finance Department in the yearly ISO audit by conducting customer- and supplier evaluations.